Disgusting security department service

The level of customer service is unhinged and right rude with total disregard for customers. I have a wireless uncapped package with Afrihost including packages on air mobile they have froze my account yet I have an email stating that my invoice can be paid within 15 days and my debit order set for the 1 st of every month the security department is just rude and disrespectful with no regards to customer retention I am disgusted with the level of service that the security department has given and my dissatisfaction only grew when I asked for my account to be unfrozen or I will seek another provider and they are willing to to let a client leave who is on the highest package available this just baffles me and I can only wonder how the clients on lesser packages are treated. I can only ask for the management to have a look at the way the clients are treated for this department as they feel that they hold all the power within this company.