Disgusting customer Service

I am in complete and total shock at the Service i have received from this company as my primary ISP and as a business i would never ever recommend their service to anyone as you get passed from one person to another and now they are passing the blame to their service provider which has absolutely nothing to do with me as their client. How they maintain there relationships with their ISP`S should be their issue and not affect their clients at all. For the past month and a half i haven't been using my fibre as a result of the poor service they rendered. This has now forced me to get a small wifi router which i have to top up with data daily for my business so I can remain professional to my clients and render them the service they pay me for. I have never defaulted on a payment once but now i have additional cost implications to my business all thanks to my lovely reliable service delivery. This has now been going on for the past 2weeks and still nothing has been . I logged numerous requests on their webportal and sent them various emails but i get passed from one to another and then you get the poor excuse that they are waiting on metro fibre. Yesterday one of the consultants contacted my partner and they said they were going to call him back in a 1minutes time that minute has now lapsed several hundreds of times and were still waiting for the call back. This morning i sent and email to *** and i still have no feedback. When you go onto their webpage to try and logg a request all their que`s display as offline so i ask once again where is the professionalism or the customer service in all this?