Disgusting Customer Service

What a distasteful service from Afrihost!!! I requested a downgrade, which was done and confirmed by their retentions department. Tell me why a month later I get billed the package I downgraded from? I followed up, sent email after email, reached out via their WhatsApp line, no help from either methods of communications.

Instead of them resolving my issue I am threatened with termination of service. Why am I liable for an error (if it was an error) committed by your staff? Why do you have a "support" department when you never get back to clients? Why is it okay for you to just take your clients money but when you are meant to resolve issues created by you, you don't even bother replying to emails? Mind you, this is not the first time I requested assistance from you (Afrihost) and you didn't bother to respond within the SLA timeline

I need you (Afrihost) to resolve this, stop threatening disconnection and bill me the correct package!!! Don't the ****s!!!

No option of a "no star", otherwise you get a fat "no star"!!!