Disgusting and appalling customer service.

I am dismayed and appalled by the service i just received from Afrihost. It has been a week and a half since i requested a refund and i only today i find out, after i called, that it will only the actioned on Friday because a certain manager by the name of Wendy is the only person that can approve/authorise the request and she is currently on leave.

However they can access the credit amount and debit me for top ups that i have done but fail to reimburse me my money.

Lately Afrihost's customer service has been the pits, no sense of urgency whatsoever on resolving queries. The onus is on the client to follow up, one wonders whether there are QA interventions in place to detect this and guarantee great customer experience. We are paying clients and we deserve better.

The staff sounds helpless half of the time. We are referred from one person to the next and after all of that, there's no resolution provided.

This is disappointing, appalling and revolting.

Obakeng Modise