Disgusted At Sabelo from Afrihost service, deliver and BAD attitude!

Afrihost prides itself of world class service and when i spoke to Sebelo (manager as he mentioned) I thought i was getting that service. I week+ later and he did bother to reply via email for phone call nor even attempt to solve my problem. He couldn't even remember he spoke to me on the phone.

I ordered RAIN from Gians email with the 50GB and 50GB free promotion. I ordered within the allocated time via the website... no device, just 3 months free. My order was processed and i left it at that... i repeatedly phone the tech support and no one could find the problem, they say i did not order it since they could not find it on the system. A manager was supposed to phone me last year and no one did...(all can be verified through you log) - i phone early January to speak to am manager and Sabelo said he can help.

He located the problem. I DID indeed order the RAIN, I DID checkout but for some reason one of the support team members cancelled the product from my checkout cart. I asked him how this is even possible and HE WILL GET BACK TO ME... 10 days and he didn't even bother finding out. He came up with BS excuse that is was just sitting in my cart!!!!

If you know anything about AFRIHOST is that you cant put anything in a shopping cart. You *** and betaal IMMEDIATELY. So that was a lie. He verified I had placed the order and now said tough luck I just have to go order it again there is nothing the tech team can do.

I don't accept this response one bit! if I place the order and Sabelo confirmed it was there then I am entitled to my RAIN at that special. I have dozens of product with Afrihost and every year my bill doubles with new products and service.

I don't expect this poor service, I am in the service industry and if I F*up then I take the responsibility to sort it out. Sabelo refused to take responsibility or even attempt to speak to his supervisor on how to fix this problem. if you really care about great customer service, you go the extra mile. I have left a countless message to Sabelo to call me and even emailed which he still to this time failed to get back to me. i had to phone again and again.

I would like this resolved Sean