Disgusted and Dissapointed

I don't even know where to start. After a million calls between Afrihost and Vumatel I have gotten no relief - except that Afrihost if R749 richer.

I had a fibre line activated at my house 28 Feb without any warning thereof and then Monday the 1 March funds were deducted for March.

I purchased the router in December as I was still on a contract with Vodacom. I specifically asked the agent if I can purchase the router in the interim and when I am ready to move over to Afrihost if I can then call them activate a line. The line however was activated without my go ahead and the funds deducted. I wont be using the service nor have I even used the router for the month thus far but Afrihost refuses to refund me.

If a customer has not and does not use a service, surely they should be able to refund me. Their excuse is that the funds were already paid to Vumatel. So why cant they log a ticket with Vumatel to issue a refund.

I am unable to afford this and was going to get in touch with Afrihost when I am in a better financial position to do business with them but if this is how they operate I really wont use them in future and not recommend them to friends and family.

It is really simple. I did not ask for the line to be activated. I wont make use of the service. Please refund me as this is technically day light *******.

I don't want to fight with anyone I just want to be refunded.