Disgusted and appalled

I placed an order on the 7th September and made a payment on the 10th. It is now the 26th and i still dont have my fibre!! Everytime i call its the same thing, "the problem is vuma", vuma this vuma that instead of fixing the dam issue!! I need my fibre for work and all you guys are doing is putting my job on the line which i will escalate much further! This WILL be going to court if i dont have my fibre installation done promptly