Disgraceful Service Standards

I have never in all my years had the misfortune of having to use such a pathetic service supplier as Afrihost. I don't know if they have recruited their systems and accounts staff from primary schools or even worse but for the past year I have had to ask for assistance, suffer double debits, not have call backs when requested, not to mention having my business effected by this mess that calls itself a company consistently. I have made online payments (on their very own site) to top up my account only to be re-re-invoiced for the same amount again at month end AND despite sending mails with POP's mashable had my service suspended. Being a commission only earner I was told that if I settled my account 7 days before debit day my debit order wouldn't go off - SURPRISE, they still debited my account as well! I've complained in writing, telephonically and on their Clientzone - to no avail. I'm disgusted.