DISGRACEFUL SERVICE FROM AFRIHOST AND OPENSERVE

I logged a call on Sunday 28 May 2023 at 19h00 for my Fibre being down. I received a ref number. After several call back requests, it is now 15h45 on 31 May 2023 and my line is still not fixed. I received a call from a consultant today 31 May 2023 advising that Openserve has closed the ticket and I was issued with a new ref number. Once again incompetence on the side of Afrihost AND Openserve. I was told that the turn around time for a call was 48 hours. It has now been 57 hours. Still nothing. This is a repeat of a previous line issue I had until 16 May 2023 when my line was also down for 11 DAYS. So Mr GIAN VISSER, CEO of Afrihost, what is a customer to do but cancel??