Disgraceful Service!

I've never experienced anything like this before. I constantly battle for the past 4 months to have internet for more than 5 days a month. Openserve says Afrihost cap the line and Afrihost says Openserve is lying. After MANY calls and MANY whatsapp's a technical guy told me that the signal will be weak because I have tiles in my house and the internet reflects on the tiles and that is the reason why I cannot be connected most of the day. Bull****!! After many frustrations I've asked Afrihost to speak to the Manager. They refused and kept on telling me they can assist. I've lost control over my emotions and swore the technical technician. The Manager have no decency nor the guts to phone me and wrote the following e-mail:

Good afternoon Ms. ........ I trust that you are well.

One of my technicians sent me your account to assist further. I am happy to assist, however, before I help I wish to point out that we do not tolerate any form of abuse towards Afrihost Staff. This is details on our terms and condition as follows:

"If the Client or its staff engages in behaviour that is a contravention of the Acceptable Use Policy or may be considered offensive to Afrihost or its staff, Afrihost reserves the right to suspend or terminate the Client’s Services, irrespective of the form and medium of this abuse." https://www.afrihost.com/site/page/terms_and_conditions/category/general_terms

Please advise when I can give you a call to discuss your fibre problems.

Thanks

My opinion is that Afrihost abuse their customers for not delivering a service but expect us to pay!!!!! I am seeing forward cancelling my service! Goodbye Afrihost. HELLO MWEB!

Kind Regards

Warren L Fibre Support Supervisor. Ticket Details