Disgrace to be called a ISP

If I could give you a half star or better no stars I would. My letter to their CEO:

Hello Gian,

I hope you are well. My name is Jenna.

I am contacting you directly as there are people in your company that are making a mockery of the brand that you build. I have signed up with Afrihost for a 20MP/s Pure DSL line with Afrihost nearly a month ago. Since then I had to endure agents lying to me, Managers that never called me back and last but not least waiting for well over 14 business days for a line that was never installed.

I have rated Telkom the worst ISP in the country, but after the treatment and services I received from the staff at Afrihost I am beginning to think that Telkom is not the worst. I have spent over R3000 for data thus far hoping that someone will assist the matter with urgency, however it has not been the case. I work from home and my job requires me to have a stable internet connection but due to Afrihost not fulfilling their promise, I am on the verge of losing my job and that's not good considering that I feed 3 mouth's and work is hard to find.

I hope that you can implement a better escalation service in future and teach some of the staff that it's not polite to tell customers that your manager has 15-20 people to manage and might not be able to call you back soon.

Kind regards, Jenna-Rheed Poole