Disconnected fiber

My name is Aliha. I BAVE BEEN WITH AFRIHOST FOR THE PAST 2 YEARS AND I DID NOT HAVE ANY ISSUES.

On the 01/06/2024 i contacted afrihost via chat ro explain that i have an issue.

I have advised that my card has been ****** so i blocked my card which payment normally comes out from .

I needed to update my new card information

They mentioned that under my emails there is a pay fast link i can use. I have advised them I no longer use the email address that the pay fast link is sent on which was ***.

I have advised this to the agent they said they will need to cancel my contract which i signed up using my old email and re apply using my me new email which she said she will on her end. It was taking a while so she said she will send an email which i did not get till today

I contacted afrihost again on the 3/06/2024. Explaining my issue again and still no assistance i repeated myself about 4 times the same information that I provided at the start of the conversation

No customer service experience whatso ever . They do not understand simple english.

Its so frausting having to repeat yourself.

My child has mental health issues I keep them occupied by watching tv how am I able to do that when my connection has been cut i have enough funds to make the payment i just need to update my information which is so hard for them to understand

Im getting a run around and on top of that the advisor has the nerve to tell me they will terminate my connection due to me being rude after all that they done and did not help me.