UB
Umesh B
1 reviews | Active since May 2021
04 Dec 2024, 08:51
Disconnected due to card expiry
Good day.
My service was disconnected because my card expired. I contacted Afrihost, and they directed me to PayFast. After speaking with PayFast, I was told I don’t need to create a profile to load the new card. However, Afrihost insists it’s a PayFast issue, and PayFast says the problem lies with Afrihost.
I have already messaged Blessing from Afrihost, who has the email trail, and this morning I contacted Rafentse to go through the process again, just as I did yesterday.
Could someone with access to the history of my conversations please take ownership of this matter and resolve it? The back-and-forth is frustrating, and I need the issue sorted as soon as possible.
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Umesh B's updateReviewer Update
04 Dec 2024, 15:08@afrihost, please see below email from payfast.
Good day, Umesh Thank you for contacting Payfast. To update your card details you will need to do one of the below. -You will need to check last month's payment confirmation from Payfast, at the bottom of that email there is an option to update the card details. -If you no longer have previous payment confirmations, you will need to contact Afrihost and advise them that you have spoken to Payfast and they need to email us or call us with your details and request for a card update link to be sent to you. Should you require further assistance do not hesitate to contact us.
Good day, Umesh Thank you for contacting Payfast. To update your card details you will need to do one of the below. -You will need to check last month's payment confirmation from Payfast, at the bottom of that email there is an option to update the card details. -If you no longer have previous payment confirmations, you will need to contact Afrihost and advise them that you have spoken to Payfast and they need to email us or call us with your details and request for a card update link to be sent to you. Should you require further assistance do not hesitate to contact us.
UB
Umesh B's update04 Dec 2024, 15:08
Reviewer Update
@afrihost, please see below email from payfast.
Good day, Umesh Thank you for contacting Payfast. To update your card details you will need to do one of the below. -You will need to check last month's payment confirmation from Payfast, at the bottom of that email there is an option to update the card details. -If you no longer have previous payment confirmations, you will need to contact Afrihost and advise them that you have spoken to Payfast and they need to email us or call us with your details and request for a card update link to be sent to you. Should you require further assistance do not hesitate to contact us.
Good day, Umesh Thank you for contacting Payfast. To update your card details you will need to do one of the below. -You will need to check last month's payment confirmation from Payfast, at the bottom of that email there is an option to update the card details. -If you no longer have previous payment confirmations, you will need to contact Afrihost and advise them that you have spoken to Payfast and they need to email us or call us with your details and request for a card update link to be sent to you. Should you require further assistance do not hesitate to contact us.