Disappointing Service Experience with Afrihost

My experience with Afrihost has been nothing short of frustrating and disappointing. Despite being an existing customer with an account already set up, the process of getting a new Fibre line sorted out has been excruciatingly slow and inefficient.

The issue stems from Afrihost's inability to recognise that there is no active service at my address, despite clear evidence provided by the previous owner's cancellation message to their ISP two months prior to my application with Afrihost. Instead of swiftly addressing the matter by sending a technician to the site to resolve the issue, Afrihost seems content to leave my application in a perpetual "processing" state.

What's particularly frustrating is that other ISPs have demonstrated a far more proactive approach. One competitor has assured me that they can have a line sorted, installed, and operational on the same day. This sharp contrast in service efficiency only exacerbates my dissatisfaction with Afrihost's lackluster performance.

It boggles the mind how Afrihost can't seem to expedite a resolution when the solution appears to be straightforward: release the service by sending a technician to the site. Instead, they seem content to let the issue linger indefinitely, leaving me, the customer, in limbo.

At this point, I'm seriously considering switching to another ISP that demonstrates a greater commitment to customer service and efficiency. Afrihost's sluggish response and reliance on vague excuses have eroded any confidence I once had in their ability to provide reliable and timely service.