Disappointing service

I've app**** for fibre installation 5 months ago, no communication received from Octotel. We had to obtain flat management's permission since Octotel wasn't able to. This was submitted, and receipt thereof confirmed. 2 technicians were sent who, upon arrival, informed us that they were not able to proceed with installation.

During this time we've been contacting Afrihost, who on several occasions confirmed that the application was processed and that installation would be underway in due course.

Still, this issue hasn't been resolved. Disappointing service!!!!!