Disappointing service

Told about crazy service. Last month afrihost vuma doesn't debit I call them the payment is done then I think we are all good on the 28th I call them my account is not debit am advised wait for the 1st then on the 2rd my line is suspended I call them again my line is now suspended am advised that I need to go to vimatel because the debit with payfast. I was on the line from 8:00 till 13 then am told that I need to go to FNB because I have a new card they can't debit me . After I updated my details on pay fast and the afrihost client zone and uber to FNB my line is still suspended. When I try to cancel am told about a cancellation fees but they're failing to debit . Honestly I lost a day off work running around like a crazy person and my line is still suspended because they are failing to debit can they please cancel the thing so I can take out a new contract with a different service providers