Disappointing Service

I increased my internet speed because I was told by one of Afrihost's technicians that this would solve my issues with online meetings, but it didn't. As soon as I discovered that increasing the speed wasn't solving my problem, I requested online to reduce the speed package so that I could pay less. This was approximately three months ago. The speed package was never changed to the lower-priced option. When I checked online, it always said "pending" for about three months.

I called Afrihost, and the friendly technician informed me that Afrihost had a problem for the past few months and that the change had to happen manually. She had to do it for me. This meant that I could have saved approximately R450 if the system had been working properly. They just said sorry but didn't consider the money that I lost.