Disappointed with Afrihost's Fiber Service

I am extremely disappointed with the service I received from Afrihost regarding my fiber line.

I consistently followed up on my inactive fiber line for over a month, only to be met with delays, poor communication, and no resolution. Out of frustration, I cancelled my service, yet ironically, the line was suddenly activated a week later without any prior notice or acknowledgement from Afrihost.

Now, I am being charged a R1999 cancellation fee despite the fact that the entire situation arose due to their failure to deliver timely service in the first place. This is unacceptable and feels like I am being penalized for their inefficiency.

Afrihost's lack of accountability and customer service is truly disappointing. I expected better from a company I trusted for my internet needs.

I hope this feedback prompts Afrihost to improve their processes and show more consideration for their customers.