Disappointed with Afrihost tech dept: Some consultants are just useless there!

[#GHE-***4]: TECH PROBLEM: CALL BACK REQUEST:BAD CONNECTION SINCE LAST WEEK; Been calling the tech dept since last week because my connection suddenly dropped, was told, it could be the device, or that I'm now connected to the wrong MTN tower. So I bought a brand new divide to eliminate that reason but the same issue continues at 0.78 Mbps, I can't access websites to work, can't even send Whatsapp messages, and I sent screenshots via emails showing it takes about 8-10 to load a site. The tech guys keep transferring me, and seems there's not even an escalation done as per the last tech rep who sent me to accounts...and the accounts say they don't see any escalation still !! Now accounts cut my call and said someone would call back, why didn't you transfer me to that tech supervisor to help me because you might not even call me back??