Disappointed with Afrihost services

My family has been with Afrihost for a few years now,we changed to a other network provider, we came back to afrihost thinking their services has become better unfortunately not. We are without wifi for more than a week. We logged a call last week they came out to fix the issue after reporting it to customer services it only worked for a couple of hours then we lost signal again for this entire week. We have called and WhatsApp messaged them and this is what they said! We understand your frustration it is not fair as you are paying for your our services, we will put this as priority for our technicians. We will sort this out for you ASAP. Mind you they have already deducted for the month. I am unemployed and trying to make a living so I work online. I bought data and shared data with my family members who also had to purchase data which worked out to way more than what we are paying for our wifi connection. The kids are on holiday the can't watch any of their programs or educational activities. Yes we can go for other network providers but at what cost.