Disappointed with Afrihost Service

For the past 3 weeks I have been experiencing streaming issues, It has been extremely difficult and frustrating to get assistance from them. Each time I try to reach out via their Whats App chats, I get a message that they are offline, they are experiencing high call volumes and the list goes on, the minute they do respond and you do not immediately respond, a message will be sent to close your ticket. Last week an agent tried to assist and he was unable to, logged a call with Vumatel of which it had nothing to do with Vumatel. They closed my ticket without contacting me or informing me, I called to follow up. During this process I tried on numerous instances to reach out to Afrihost via whats app again their messages and no joy. Today a week later I spoke to an agent, tried his troubleshooting and speedtests, he claims the issue is with Netflix, I contacted Netflix they say the issue is with the ISP. Reached out again and now been asked to do further tests and the very 1st test gives me an error. The service is appalling I want to speak to someone who can resolve my problem, all your messages to clients are robotic, there's no empathy shown, I cannot get help from Afrihost despite me paying them for a service they cannot render properly. I need someone to call me and resolve this