Disappointed Long-term customer

I have been a dedicated customer to Afrihost for nearly 7 years. I have had mobile and internet packages with them, and recently tried to host with them. Generally, their service was great and I enjoyed using their clientzone to access my packages.

However, their recent attitude and poor connectivity have placed them in the same league as MTN, Vodacom and Mweb, where client contempt is the order of the day. Their telephonic and WhatsApp customer service are non-existent, and their services constantly crash, leaving your subscriptions to lose days of service before they are working or reinstated after an error. Also, they recently updated their shared hosting panel to an extremely broken update to Interworx, which has left much of my work *******ed or lost: which possibly occurred during transfer. I will also note that this transfer was not disclosed to us, and several clients lost their work and email content in the process. More recently, a family member - who I recommended to Afrihost for fixed LTE - has been having issues getting her LTE package reinstated after a payment issue on Afrihost's client portal. It has been 5 days, and I have still been able to get a call back, a WhatsApp response or email acknowledgement.

I would recommend pursuing an international service provider for hosting and domain registration, while going through Axxess (I know it's pretty much Afrihost, but their portal is way more stable) or a smaller ISP's portal to get resold LTE data or Fibre. Afrihost is extremely *********** when it comes to customer service, and I cannot express how disappointed I am as a long term customer.