Disappointed in Afrihost – repeated outages, conflicting support, and no ownership of problems.

We’ve had three major service outages with Afrihost since joining in August, each resulting in hours of downtime and loss of business productivity. Every time there’s an issue, Afrihost blames Vodacom, our IT provider, or anything else — never themselves.

Our WhatsApp chat history (attached in our email to their supervisor) shows repeated resets, contradictory instructions from multiple agents, and the same cycle of “refreshes” that break VPN and email connectivity. Despite clear evidence that these issues stem from Afrihost’s side, they’ve refused to take responsibility or offer compensation.

To make matters worse, I was told at sign-up that this was a month-to-month contract, but their supervisor now insists on a R999 cancellation fee if I leave before February. After multiple outages, hours wasted on support, and broken promises, that is simply unacceptable.

Afrihost — please do the right thing: acknowledge the ongoing failures, waive the cancellation fee, and allow us to move to a provider who can deliver a stable connection and honest communication.