Disappointed client

I cant begin to explain my level of disappointment, frustration, annoyance and more. I have been having internet downtime since Saturday 15 Aug. By Monday the 17th, I contacted the call center for assistance. I was told they need to log a call. It will take upto 72 hours I called on Wednesday 19th again, and was advised its a unifybr issue Thursday 20th, I called unifybr and was informed by Alvira that its an afrihost router issue. On their side, all was in order and working just fine. She was escalating the matter to a manager for me During all my calls, iv been asked to reboot a hundred times, reset, do this. Do that. Every time I asked for a manager, I was ignored . I work from home so I cant begin to advise the level of inconvenience Having to purchase airtime and data Having to take a back seat with my business Having to lose waste endless time on call after call with your call centre Who have absolutely NO cooking clue on what the actual issue is

I asked to have a technician sent out I was ignored

And now. 5 days later I still have NO resolution NO fixation NO call back from a manager NO apology NOTHING

This is appalling Disappointing Disgusting And highly INCONVENIENT

And guess what I will still be charged the FULL amount month end for a service I did NOT receive