Disappointed

My initial dealings with afrihost were very positive. I was impressed with their customer service and level of professionalism. However, since then, I have become disappointed. Their after sales is somewhat disjointed with the initial impression they give. After ordering the fibre, it is stated that delivery of the router will take between 1 to 3 working days. According to this information, assuming 3 days is the longest it would take, we sent back the router etc from our ISP. After verifying our banking details for debit order, receiving a message from the bank that our account has been debited by afrihost as well as receiving an email with username and password for the router, we still waiting for delivery. At the end of the third day with no delivery, we phone to enquire and get told that the router is waiting to be collected by the courier. We offered to collect it ourselves and got told that we cannot as it has already been packed etc for delivery. So we wait a other day. The next day we phone and get told the EXACT same thing as the day before... It is STILL sitting in dispatch waiting to be collected by the delivery company. How many days does it ACTUALLY take for delivery to happen, as apparently the 3 day time period is a hoax. We've checked, and it would take less than 30 mins to deliver the router to where we are (part of the reason we offered to collect it). The patience is very quickly running out as we sit and wait ANOTHER whole day in the hopes that the delivery company decides to collect the router and drop it off. The reason we changed our ISP was to have better internet speeds as we do not subscribe to things like DSTV but rather use Netflix etc for our entertainment and relaxation after a long day at work. We are now wondering if it was not better to just stick with our original ISP instead of now sitting with no internet for a full working week.... Half a loaf is truly seeming better than none at this point in time