Disabled account - what a mission

My account was disabled after failed debit order - which is a problem already as its use as you pay so why disable account? Why can't I just pay and get connected again?

So if account has been disabled I need to complete a review form. Huge form where I have to justify why I want my account enabled again. After completing this late last week I got a response 2 days later asking for a photo of me holding my ID document in picture. I did this. Day later I got confirmation of receipt and they gave banking details to pay amount outstanding via eft. After doing so I sent proof of payment to accounts. Following day they confirm proof of payment and payment but asked me to complete review form AGAIN. I said no it has been done already. Its been more than 30 hours and no response. Phoned in twice, no one can help me my account is with security and they are not an option to contact? I am highly annoyed