Did not notify that Afrihost Server was down for two days - cost to cusotmers

Sent from my iPhone Just had the most horrible experience with Aftihist today….. 1. Could not delete emails in email box… 2. ⁠called my technical support consultant- spent hour online, ultimately reinstalling outlook 3. ⁠problem still persists 4. ⁠had not received emails since Thursday… 5. ⁠eventually called Afrihost, spoke to guy by the name of Denzil, refused to give his surname, said there is no reference number, but informed me that the Afrihost Server had been down since Thursday!!! 6. ⁠said he had a ticket logged at 10:30 this morning (22 May26), there was NO progress until now ( 4pm) 7. ⁠there was no notification, he promised to call me when Server was repaired at Afrihost 8. The technician I called sent me an invoice for R675 which I feel should not be for my account… 9. ⁠surely this cannot be regarded as acceptable service…. Unhappy customer