Despicable service from Afrihost!!!!!!!!

<p>I registered with Afrihost on the 04 July 2017, the registration was fairly simple and full of promise but they have debited my account twice thus (firstly it was pro-rata and a complete debit in the second month) although I have not used the wifi at all, none of my devices are connecting to the router and they keep sending automated responses to my emails when i distincedly requested a personal response to deal with MY SPECIFIC SITUATION</p> <p> </p> <p>I have tried calling them on numerous occasions where i am being put on hold for lenghty durations and the call eventually cuts off and is never returned, i even requested that they call me but have not received a call</p> <p> </p> <p>this is a blatant disregard to a client especially one who is paying timeously for a service not receieved</p> <p> </p> <p>On August 1st alone i emailed them over 8 times and kept receiving automated responses and jargon that did not assist at all</p> <p> </p> <p>This morning i reached my limit and my patience has run out and i did warn them that if i did not receive a call by midday then i would take serious action and this is it! </p> <p> </p> <p>i hope this is the wake up call they need so that i may recieve the service i PAID FOR!</p> <p> </p> <p>Another important question is "who will now reimburse me for the monies they have debited for a service not rendered ?'</p> <p> </p> <p>Account Number : A ********** 2</p> <p> ********** 511</p>