Delayed Router Delivery and Service Impact

serious dissatisfaction with the service I have received regarding the delayed delivery of my router. Afrihost has failed to deliver the required equipment within a reasonable timeframe, and the support provided through your call centre has been ineffective. Each interaction results only in agents repeating what is shown on their system, without the ability or authority to assist, escalate, or expedite the matter. This leaves customers without meaningful support or solutions. I find it unacceptable that it should take more than a week to deliver a router, especially when other service providers in South Africa are capable of delivering purchases within a day. As a direct result of this delay, my household has now been without internet access for five days, causing significant inconvenience and disruption. It is increasingly clear that service delivery and customer care are no longer being treated as priorities. Customers should not be left without essential connectivity due to avoidable logistical delays, nor should they struggle to obtain assistance when problems arise. Should the router not be delivered today, I will proceed with the cancellation of my service and move to a provider that demonstrates a genuine commitment to its customers and their needs.