Delay in paying my refund.

I was double debited by Afrihost last week. I have sent a request to refund me, but I have sent from pilar to post. Today I have spoken to one their account consultant. He told I will only get my refund after 14 working days. Very poor customer service, this is the money that is due me but it's a mission to get it. I will never refer anyone to Afrihost.