Degrading Service

My Wifi has been down since last week Friday (03/12/2012) and I have been promised by the call center agent that the issue will be resolved by Monday (06/12/2021). When I called again with the reference number(93893) that I was given I am told the call log has been closed. Another reference/ticket number(94582) is given and Tuesday (07/12/2021) there was still no maintenance guy that came to fix the router. This morning(08/12/2021) I called to follow up with the reference number and apparently the reference number does not exist. Another reference number/ticket (94627) is given and still waiting to see if they are going to send a technician to fix the issue or wont recall the reference number. I must utter these that the service from the customer care line is exceptionally poor and have no sense of urgency as we are working from home and could possibly lose jobs because of the poor service from Afrihost.