Definitely "NO JOY"

Been with Afrihost for 3 months and geez, they aim to displease. In the span of two weeks, we've been having connectivity issues. Afrihost has been putting this connection issue on TT Connect, however, there are other subscribers in my complex that are with TT and another ISP and HAVE NO ISSUES. While the WhatsApp platform is convenient, all the agents say the same thing: "We apologize for any inconvenience this MAY cause"! While I appreciate the sentiment, I don't need an apology, I need an ETR! We've been down since 4am this morning and eventually I called and spoke with Tsepiso. As expected, I got the same answer. I then told her it CANNOT be TT as other customers with TT do not have this problem. She came back and informed me that only Afrihost with TT are experiencing this problem. I then proceeded to ask about my cancellation policy and she conveniently said she could not hear me clearly and said she would call me back. That was 2 hours ago and as you guessed it, no call back received. We surely cannot be off for over 15 hours, given NO ETR and still expected to pay! Today alone has lost me quite a lot of business due to the downtime. AFRIHOST, I suggest you fix your problems asap or its bound to cost you clients.