Defective - Fixed Wireless Huawei B315 modem

Dear Afrighost,

Why can you not call me back or even return a simple email after I logged a fault twice on your system for the Defective - Fixed Wireless Huawei B315 modem (LAN ports not working)?

I first logged a call on client zone on the 16'th - I received an automated response from Afrihost. On the 17'th when I logged on to check, the support call was deleted of the system. I then logged another one on the 17'th , and referencing the call logged on the 16'th. Again I received an automated response with a new reference number. And what do you know? Magically the call of the 16'th and the 17'th were listed together on client zone. However - I have still not received any communication from Afrihost about the matter. Not even a friendly email to say, they are still working on the solution.

What are they up to? To me it looks like they do not have the s**** to deal with the situation and hence - deleting the service call and hoping I forget?