Deduct money for cancelled services

4 November 2017 I cancelled my DSL Bundle. NOWHERE on their web site does it state that the telkom line must be cancelled separately with them. 23 November 2017 I get an invoice for the line rental of R399. I phone Afrihost and explain what happened. The consultant THEN only tells me that I must cancel the line separately. She cancels it on my behalf and I get a confirmation Email. 2 December Afrihost still deducts the R399 and on 4 December 2017 I get an email stating the line has been cancelled. In January 2018 I phone Afrihost and they tell me sorry but I cant cancel anything from 23rd of the month as billing run is busy generating invoices. So this is the most expensive DSL Line ever. 2 Days costs R399 and they are refusing to refund. Well done Afrihost. I am glad I have cancelled everything with you and moved to a new ISP for my fibre. Really bad attitude and server. ISP for the year? Yes for robbing their customers blindly.