Dedicated Server Problems

We have been with them for a few years now. We have a dedicated server with them.

We have continuous problems with this server, and we are losing clients and money because of the ongoing issues... on top of that we pay them for it (around R5000pm). Their support over the phone always comes across as confused and they advise me to log a query via email... Sometimes they respond fast, other times they take very long (hours-days on end).

Our server is under maintenance now... they never told me about this, I had to find this out through angry clients who's websites and emails aren't working anymore. Even though they told me 2 days ago there was a problem(not to worry about), today they told me the problem only occurred today? Now we have Nameserver problems... but everything was working a few days ago (nothing changed on my side), so obviously something changed on THEIR side when doing "Server Maintenance" (I'm assuming they set the Nameservers to default). Why can they not just fix this? Why not notify the clients affected so we are able to make the necessary arrangements with our clients who are now also long money due to their websites being down. (maybe hoping nobody notices)? We are losing clients as well as money because our clients think WE are ***********. We are also losing time to do our WORK because we have to sit on the phone with people that CANT HELP US (they literally don't know how) trying to sort out issues. So we are losing clients due to Afrihost's incompetence, losing money AND we cant get to our daily work because we have to sit on the phone EVERY DAY for HHHOOOOOOUUUUUUUURRRRRRRRRSSSSSSS on end trying to sort issues out.

Bottom line I feel they need to be held responsible for their service... or lack thereof. We have lost a lot because of this and all we hear is "Sorry for the inconvenience".

On top of all this they barely know some of the services their offering, such as WHMCS. They just tell you to contact WHMCS and WHMCS tell you to contact the license holder (which is Afrihost). I have sent numerous screenshot to them as well about this.

This is UNACCEPTABLE!!! The only reason I only gave 1 star is because I have to... Not because they even deserve 1 star.