QP
Quentin P
1 reviews | Active since Mar 2015
07 May 2015, 15:45
Debiting account without authorisation
Afrihost keeps debiting bank account even after Specifically Specifying that payment will be made using their credit card services. There are TWO options that can be used to pay Afrihost, credit card and debit order. After my second account, making sure that I set it to Credit Card, they still go ahead and debit my bank account.<br> <br> This is a breach of contract and ******* without my consent. I am looking at getting my document ready to provide my attorneys with.<br> <br> This is an OUTRAGE!
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Afrihost.com's replyOfficial
08 May 2015, 07:19Hello QuentinP,
We are sincerely sorry about this misunderstanding.
Using the details provided in your complaint, we are only able to trace a terminated account which has not been actively billed since late 2014. If the billing in your complaint relates to this account, please forward proof of the debits so that we can enquire with our payment carrier.
If the billing relates to another profile on our system, please forward us those account details so that we can resolve this as quickly as possible for you.
Please contact us directly on ***.
Kind regards
The Afrihost Team
We are sincerely sorry about this misunderstanding.
Using the details provided in your complaint, we are only able to trace a terminated account which has not been actively billed since late 2014. If the billing in your complaint relates to this account, please forward proof of the debits so that we can enquire with our payment carrier.
If the billing relates to another profile on our system, please forward us those account details so that we can resolve this as quickly as possible for you.
Please contact us directly on ***.
Kind regards
The Afrihost Team
Best regards,
Afrihost.com's reply08 May 2015, 07:19
Official
Hello QuentinP,
We are sincerely sorry about this misunderstanding.
Using the details provided in your complaint, we are only able to trace a terminated account which has not been actively billed since late 2014. If the billing in your complaint relates to this account, please forward proof of the debits so that we can enquire with our payment carrier.
If the billing relates to another profile on our system, please forward us those account details so that we can resolve this as quickly as possible for you.
Please contact us directly on ***.
Kind regards
The Afrihost Team
We are sincerely sorry about this misunderstanding.
Using the details provided in your complaint, we are only able to trace a terminated account which has not been actively billed since late 2014. If the billing in your complaint relates to this account, please forward proof of the debits so that we can enquire with our payment carrier.
If the billing relates to another profile on our system, please forward us those account details so that we can resolve this as quickly as possible for you.
Please contact us directly on ***.
Kind regards
The Afrihost Team
Best regards,