Debited for a Service Never Installed – Still No Refund After Weeks

I am extremely disappointed in my experience with Afrihost. I live in Sandton, Fourways, in a cottage/flat where the main house already has an internet connection. Because of this, Afrihost needed to install a new fibre line for my unit. Unfortunately, due to ongoing miscommunication between Afrihost and Openserve, the installation never happened – despite me waiting over a month and a half for something that should’ve been straightforward.

Eventually, out of sheer frustration, I cancelled the service – but not before being billed TWICE, totalling R1,147.90 for a service I never got to use. To make matters worse, I’ve now been waiting more than two weeks for a refund, with no clear resolution or urgency from Afrihost’s side.

I find this completely unacceptable. I paid for a service I did not receive, and now I am being made to wait even longer just to get my money back. This is not just poor service – it's ********* business practice.

Afrihost, you’ve lost a customer – and I will make sure others are aware of how little regard you have for people’s time and money.