**************** - Failure to provide T's & C's.

I signed up for a month to month Fibre package in September last year, and had to cancel my package by the end of January 2022 as I have moved to a new residence with no Fibre coverage. I made sure to cancel my package before the 15th of January to ensure I would not land up paying for a month in at a residence where I no longer reside. I contacted Afrihost customer service via WhatsApp in December 2021 to inquire about the process to make sure everything went smoothly. I then again contacted Afrihost's CS the day I cancelled my fibre package to make sure I had done it correctly. All went well. My package was cancelled and I was not billed for the month of Feb 2022. Well, turns out that there is a cencelation fee that was NEVER expressed or explained during both my inquiries regarding the cancellation of my package. Then they slapped me with a R999-00 cancellation fee 1 week into February after my package is cancelled. This cancellation fee by the way is R100 more than the price I was originally paying for my Fibre Package. AFRIHOST, THIS IS DAY LIGHT *******! YOU ARE TAKING PEOPLES MONEY AND CALLING IT A CANCELATION FEE. YOU HAVE BASICALLY CHARGED ME MONEY FOR A SERVICE YOU ARE NO LONGER PROVIDING ME. Never again will I recommend Afrihost and will definitely never make use of any internet packages you offer.