**************** and pathetic service!!!

I ordered fibre last week and I was charged R250 for delivery. Today I liased with 3 different agents trying to follow up on my order. They all couldn’t help me , they basically said I must just wait. I then decided to cancel my order, as soon as I dropped the line another 249 was debited from my account without my consent. When I enquired what it’s for I was told it’s for delivery? Why am I being charged twice for delivery ??? On top of that all I have received is pathetic service. Kindly refund my money.