Daylight *******

I have been with Afrihost since July 2024 and my service was great until I went on holiday in October 2025 , since then my speed dropped and they insisted that I reached my FUP even after upgrading my plan I've now requested to cancel due to the issue and they refuse to put me on a lower plan or refund me for the low speed I have and had .I wish that they could sort out my problem but every time I speak to them they make it difficult and speed drop then they escalate back to MTN FOR 3 MONTHS AND MTN EMAILS AND SAYS THERE IS NOTHING WRONG AND I SPEAK TO THEM AGAIN AFTER THE FEEDBACK AND THEY TELL ME TO GO ONLINE AND MAKE IT WORSE AND THEN AFTER EVERYTHING its a sorry we escalating back to MTN ,I CAN'T CONNECT MY DEVICES THAT HOW BAD IT IS , YOU ARE THE WORST AFRIHOST