Day 6 of no connectivity
This is now Day 6 with no connection on the RAIN LTE-A network via Afrihost after it’s has been reported several times from day one...
Firstly I was very impressed with the speedy service and delivery I received from RAIN & Afrihost after a previous service provider messed up my LTE-A Router order and I decided to use Afrihost instead since I used their services previously.
The router itself worked perfect since the speedy delivery and the connection to the RAIN Network worked at FULL signal strength for three consecutive days without any hassles. I was actually so impressed that I recommended it to family and friends.
Then suddenly on the morning of day four there is no connection whatsoever... then everything went pear shaped!
I reported the issue telephonically the same day during the morning after I tried everything from my side to resolve the issue. Just for it to take up the rest of whole morning trying every directive I was given by the different technicians of the support team...yet no success. Later that same day I was told “Sorry it is a ‘plug-in-&-play’ device so there is just so much configurations one can try to get it to work again”... Thereafter I was told I will receive a call back from the Afrihost support team after I tried the RAIN sim card in another device....Still waiting for that specific call back!
The next day I contacted the Afrihost support team again and explain the whole issue again, of which I was given the same directives repeatedly to reset the router device without any success either...
Now it is day 6 and I am still not able to use my router at all and every attempt to get any feedback on the issue is just followed by “we will revert back to you shortly”...or worst - NO response...
There seems to no urgency neither is it any priority to get reported issues resolved! Nor seems it of any help to place this type complains on Hellpeter.com website, since there are no responses to complains either!
Ironically I received my Afrihost invoice for next month today...yet I am not able to use any of the data I already paid for over the last 5 days and bear in mind that none of my 78% unused data can be carried over to next month...in spite of the fact that it is the RAIN sim card that is not working...
Yet up to date not a single technician of the Afrihost support team can give me a direct answer as to why overnight the RAIN sim card just stopped working. Neither gives me any indication as to how or when this issue will be resolved...
[#PEE- ********** 6]: Rain LTE [#OOP- ********** 2]: Day 5 of no connection [#EHN- ********** 7]: ClientZone - Support Request: ADSL + WiFi Roaming Chat ID: ********** 44qe
RAIN Sim: ********** ********** 84305
Time will tell if putting this issue out in the open will get this resolved...