DAY 5 WITHOUT INTERNET. DAY. FIVE.

NO EMAIL. NO SMS. NO PHONE CALL. NO ACCOUNTABILITY. NO SERVICE.

THE ONLY WAY TO GET ANY RESPONSE FROM AFRIHOST OR METROFIBRE IS TO SPEND HOURS ON WHATSAPP LOSING MY MIND LIKE A FULL-TIME JOB.

TODAY I SPENT OVER 3 HOURS “TROUBLESHOOTING” WITH SUPPORT, BASICALLY DOING YOUR TECHNICIAN’S JOB FOR FREE. I am a paying customer, not unpaid staff.

Yesterday I was promised a manager would call me. Nobody called.

Today I asked AGAIN for a manager and suddenly management is treated like some secret government witness protection programme that nobody can access.

Apparently I must diagnose fibre faults myself now? Fantastic. Please let me know when my technician salary starts since I’m clearly doing the work.

Meanwhile I’m expected to keep buying mobile data out of my own pocket because your service has completely failed and nobody cares enough to fix it.

Let me be very clear: if you even THINK you are charging me for these 5 days of zero service, you have lost your minds entirely.

SEND A TECHNICIAN. MAKE A MANAGER CALL ME. STOP HIDING. FIX YOUR SERVICE.

This is beyond poor service—this is negligence.

Absolutely embarrassing for both Afrihost and MetroFibre.

GET A TECHNICIAN OUT HERE AND A MANAGER TO PHONE ME.