MT
Marcia T
1 reviews | Active since May 2012
28 Aug 2015, 09:22
Data usage when device is off???
I'm very upset with Afrihost. My account has been in arrears and I was therefore suspended. Meaning I could not use any data. My device as a result has been off for the past 2 weeks. When i settled my account 2 days ago I had 1.8 Gigs but today I get a notification that I have 800 some odd.. when I check on Clientzone I actually have 715M. How is that possible when this device has been off for 2 weeks. The battery is even dead. I'm using and alternative data card but I think they assumed I'm using theirs and they can just charge and I won't notice. I'm very upset considering I always speak very highly of their product and their self-service portal.
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Afrihost.com's replyOfficial
28 Aug 2015, 09:47Hello Mozie79,
We'd like to clear up the confusion regarding your data usage.
Our records show that no data was used whatsoever during the suspension period. You were allocated just under 1.8GB in total as an out of bundle amount (as per your ClientZone settings) when you depleted your monthly data allocation and this usage recorded was from your device prior to the account being suspended.
No other device (other than your own) has connected to this account and used data.
If you require any further clarification, please contact us on ***.
Kind regards
The Afrihost Team
We'd like to clear up the confusion regarding your data usage.
Our records show that no data was used whatsoever during the suspension period. You were allocated just under 1.8GB in total as an out of bundle amount (as per your ClientZone settings) when you depleted your monthly data allocation and this usage recorded was from your device prior to the account being suspended.
No other device (other than your own) has connected to this account and used data.
If you require any further clarification, please contact us on ***.
Kind regards
The Afrihost Team
Best regards,
Afrihost.com's reply28 Aug 2015, 09:47
Official
Hello Mozie79,
We'd like to clear up the confusion regarding your data usage.
Our records show that no data was used whatsoever during the suspension period. You were allocated just under 1.8GB in total as an out of bundle amount (as per your ClientZone settings) when you depleted your monthly data allocation and this usage recorded was from your device prior to the account being suspended.
No other device (other than your own) has connected to this account and used data.
If you require any further clarification, please contact us on ***.
Kind regards
The Afrihost Team
We'd like to clear up the confusion regarding your data usage.
Our records show that no data was used whatsoever during the suspension period. You were allocated just under 1.8GB in total as an out of bundle amount (as per your ClientZone settings) when you depleted your monthly data allocation and this usage recorded was from your device prior to the account being suspended.
No other device (other than your own) has connected to this account and used data.
If you require any further clarification, please contact us on ***.
Kind regards
The Afrihost Team
Best regards,