Data Top-up Frustration

Such ridiculous and pathetic service!! I have been unable to top up my Fixed Wireless account over the weekend of 27/28 October and Afrihost was nowhere to be contacted as the Helpdesk and whatsapp line were not operating during the weekend. I logged multiple queries and yet was not contacted throughout the entire Monday (29 October). The call centre took forever to answer my calls and when they eventually picked up my call they tell me my account couldn't be topped up as the Legal department needs to verify my ID. NEVER ONCE HAS ANYONE FROM AFRIHOST'S LEGAL DEPARTMENT EVER CONTACTED ME TO REQUEST IT!! Why is this very simple issue dealt with in such an *********** and frustrating way?! This is unacceptable. Also, how are clients supposed to get the quality of service that they pay for and that Afrihost PROMISES if the Helpdesk is not operating on weekends?