Data missing poor service

On Friday 3 Nov my data from my phone disappeared although i am connected to wifi. Phoned Afrihost and they confirmed that there was a problem and that my logs showed I did not use the data. They promised that my data will be restored on Saturday morning 08:00. Saturday afternoon phoned again it was escalated to DEV team for the second time. It is Monday 6 Nov and still no data. After live chat it was said that they are busy with case and no ETA is available. Very poor service with empty promises. Ticket ID: EBX- ********** 1