Damage to my property - No accountability

Dear Anita M,

Your lack of help or willingness to assist me & take responsibility for the damage to my property has me astounded. The last e-mail is the cherry on top:

" I think you should log a complaint with the provider Openserve.

They are the ones responsible for the damages and perhaps report too. The reason why I feel that this is the best outcome is because Afrihost isn't liable for this type of damage as it is a risk taken when fibre is installed into the home"

My contract is with Afrihost & this process should be facilitate & manged by you - why should I be required to follow up with your outsourced service provider. I logged this issue with you on the 5th of December & have had to follow up with you in excess of 5 times on the matter. - Not the service delivery i expect from a well established company such as yourselves.