CUT CONNECTION

Our internet connection was cut on Friday Morning and we logged a ticket with Afrihost. We have been put on hold for the longest of time and made to send pictures. Yesterday we were informed that our address was the same as someone in the Estate we stay in and that person had canceled his or her contract. Where do we enter in all of that? There is no such thing as sharing the same address even the street names are not the same and we DEFINITELY DO NOT share THE SAME SURNAME as well. We have been sent from one department to the other and Vusi kept asking for Proof of residence and pictures of the router. We have been sending those from Saturday but nothing has changed. Our bill is paid monthly and we do not owe them anything, we have been since forced to buy data for our phones and connect our laptops to work. We can't even watch TV and Work from home. This has been the worst experience as the previous company did the same thing as well. Don't know if they teach each other how to lie or what.