Customer service non existing

So my ISP is afrihost and the infrastructure is vodacom, i have been without internet for more than 7 days now and it seems like we are going for week 2, now get this a vodacom technician has already been at my premises to check out the line because the ONT showed an alarm light after we lost complete connection on like the 15th april the technician fixed the line and all light are green indicating the net should be fine but no still without internet, after being tossed around between operators at afrihost no one can even get down to the problem(some ISP of the year this is) and they ended up telling me no we have logged a ticket with vodacom and its of the upmost importance to them to sort my line which os bull****, today i reached out to them twice regarding my line after i told them they better sort my line today as it is unacceptable...long story short they dont care as my line is still down, they clearly dont follow up with vodacom regarding this and also this is after they get 1000 plus fro. Me every month and this is the customer service i get...do yourself a favor and dont waste your time with these people