Customer service is pathetic. Communication is pathetic.

I'm not very happy with the type of service I'm receiving. I've logged a call with Afrihost( ISP) on Sunday 06/01/2025 regarding the outage. I was supp**** with a ref number that Vuma will attend, Monday 06/01/2025 @ 09h26 I had to follow up via my ISP for an update as Vuma technicians were not at my house to check what the issue might be. It was escalated via Afrihost and at 10h25 Vuma technicians checked and confirmed that due to a mouse that chewed through my fibre cable a new fibre cable needs to be installed. I however requested that the technician close the call immediately so that i can get the quote and have it sorted out as soon as possible. Monday 06.01.2025 @16h07 I had to once again follow up via my ISP for an update because by that time I have not received any quote. I waited and only received the quote from you Tuesday 07.01.2025 @ 09h54. When i received the quote I rep**** requesting info that was unclear and i didn't get any response from Britelink, however at 11h11 I send Nicole the proof of payment and i waited for an update regarding when my appointment will be scheduled for technician to install the cable, by 14h44 I once again had to get in contact with my ISP to get an update from Britelink or info as to when the technician will attend. No correspondence from Britelink, no acknowledgement of receipt. Today Wednesday 08..01.2025 @ 10h46 I again had to contact my ISP for an update which I did not receive from Britelink. Only then once I've followed up I get an email from you & a call from a lady whose name I forgot telling me that she can only schedule for Friday 10.012025. I told her I cannot wait that long and she said she will escalate and find out if a team will be available to assist earlier as they are fully booked but she will get back. It's now 13h57 and I'm still waiting for feedback as i did not accept the Friday date which means she will have to contact me again because a time should also be finalized.

Customer service is pathetic. Communication is pathetic.