Customer Service at Afrihost does not exist.

Afrihost Fibre... We ordered it, got a clear notification that the Router will not be delivered until the Fibre Provider confirmed that the installation has been done. This is confirmed before you confirm that you need a router and this is confirmed several times throughout the checkout process. Today the router was delivered.... There has been no one here to install anything. I had to waste my airtime holding for 18 minutes, just to be cut off, then submit a call me back request, which still hasn't been fulfilled... So I jumped on Whatsapp, that took a while to get someone online as well, but it was so unhelpful. The agent did't know about the disclaimer and guessed at facts. I am guessing the agent knows about as much as I do. Apparently the provider will call me to arrange installation... I have no confirmation of this in any way shape or form.... Going through 1 provider is supposed to make this process seamless and streamlined. That is not the case here and this is not the first HORRIBLE service I have received from Afrihost. If you call general supporty, all the can advise you to do isd use Client Zone.